Hypertext

Carolina Noguera Binstadt’s recent post about former GM CEO Fritz Henderson’s daughter’s profanity-laced tirade on GM’s Facebook fan page got me thinking about the importance of social media strategy in crisis communications planning.
While GM likely planned ahead to monitor the flurry of discussion in social media to have a pulse on brand sentiment about this [...]

It is all over the web, the post from the daughter of former GM CEO, Fritz Henderson, probably traveled faster than the news late Tuesday that he was resigning. This highlights the public’s obsession with the way social media is shaping the communications industry and the diminishing control the communications functions seems to have on [...]

Last week at the PRSA 2009 Northeast District Conference, I attended a packed session where the crisis comms team for the crash of Flight #3407 shared their strategy and lessons learned. The panel had representatives from nearly every facet of the response team and the media, including Grant Loomis, communications director for Erie County Executive [...]

This past week, I had the pleasure of participating in a panel on data breach communications at the inaugural SC World Congress, held in NYC at the Jacob Javits Center.  I was joined by Rich Baich, principal for security and privacy, Deloitte and Touche, and Dan Kaplan, senior reporter for SC Magazine. For an hour, [...]